Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please:

  • Discuss the matter with a reception supervisor
  • If not resolved, then please put this in writing to the practice manger or complete the Feedback form on this website.

The most appropriate member of the team will deal with any written complaint received.

The Complaints Lead for our practice is Dr Harper.

You may also request a copy of the complaints leaflet.