Due to the Coronavirus pandemic we have had to change the way we deliver services in order to keep our patients and staff safe, and to minimise the risk of the practice having to be closed entirely for a deep clean or due to lack of staffing.
There are currently no pre-bookable appointments with a member of the clinical team (Doctors and Paramedic Practitioner). Should you require a consultation then you will need to call by 11:00, you will be placed on the triage list and a member of the clinical team will call you back and conduct a telephone consultation or video consultation. In some cases you may be requested to send in a photograph prior to the consultation.
If the clinician feels that you need to be examined then they will book you into an appointment with the doctor assigned to this clinic session. Please remain in your car and they will call you when they are ready for you and they will meet you at the rear door of the clinic (near the disabled parking bay).
Please note that it is not possible to insist on a particular clinician to contact or examine you, and the afternoon triage should be reserved for urgent matters. It is not possible to be added to the triage list for the same day after 17:00.
The nursing team are providing some essential services such as phlebotomy, dressings and chronic disease reviews (for example asthma, diabetes although some of these reviews are also being performed on the telephone or by video where appropriate). The number of “face to face” appointments is limited as we have to allow additional time between patients for cleaning purposes. Please remain in your car and they will call you when they are ready for you and will meet you at the rear door of the clinic (near the disabled parking bay).
Should you require any services you are encouraged to initiate this request by using the appropriate form on this website.
Should you require a home visit you must call before 10:00 otherwise it may not be possible to accommodate this. All requests for home visits will be triaged to determine that they are clinically essential.
We provide extended hours telephone consultations with a doctor and a combination of telephone and face-to-face consultations with the nursing team.
To Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible so that your appointment can be reallocated to someone else. An appointment can be cancelled online using Patient Access, the NHS App or by telephone.
If you aren’t registered with Patient Access or the NHS App, you can register for the NHS App without the need to contact the practice.
We utilise text messages to automatically send out appointment reminders, announcements, patient recall programmes as well as for adhoc messaging.