Wonersh Surgery The Street WonershGuildford, GU5 0PETel: 01483 898123
All consultations are made by appointment in order to reduce waiting times. Our appointment system offers 'On the day' appointments for urgent matters and advance routine appointments.
Patients can express to see a doctor of their choice for advance routine appointments. If your preferred doctor is not available, you will be offered an appointment with the next available doctor.
To make an appointment you may telephone or call in at the surgery on weekdays 08:00 to 18:00 (Closed lunchtime 12:30 – 13:30).
You may also book some appointments online by following the link at the top of this page.
'On the Day Appointments' are opened at 08:00 each day. These appointments can only be made via the telephone or in person at reception. Appointments are with the next available doctor.
When all the 'On the Day' appointments have been filled, patients will either be triaged (see below for details about this service) or booked into the morning pool, if they need to see a doctor that day. Emergencies that arise in the afternoon will be triaged by the duty doctor.
Please remember that a routine appointment is for 10 minutes and for one person only. A pool appointment is for 5 minutes.
We have introduced a new triage service at the surgery. It has been proven to be beneficial in reducing waiting times for appointments.
The service operates three mornings a week. When there are no more available' on the day' appointments and patients still need to be seen, your details will be taken and passed onto the triage team for someone to call you back.
We would appreciate it if you could give reception some idea of your problem when you call so that we can ensure the correct clinician calls you back.
You are entitled to ask or arrange for a chaperone to be present during intimate examinations. You may either choose to ask a friend or relative to be present or ask the practice to provide a chaperone. Please ask in advance if you wish the practice to provide a chaperone.
Both language interpreters and interpreters for the deaf are available. As the arrangements can take time to set up, appointments will need to be booked in advance.
If you wish to speak to a doctor by phone we now have a number of telephone consultation appointments available 'on the day'.
Appointments are booked via reception and are for five minutes.
We recognise that it can occasionally be difficult to arrive on time for an appointment due to travelling difficulties.
However, if you are more than 10 minutes late you may not be able to be seen on that day and may be asked to make a new appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you aren't registered with Paitent Access and wish to cancel an appointment click here.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
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