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Appointments

All consultations are made by appointment in order to reduce waiting times. Our appointment system offers 'On the day' appointments for urgent matters and advance routine appointments.

Patients can express to see a doctor of their choice for advance routine appointments. If your preferred doctor is not available, you will be offered an appointment with the next available doctor.

To make an appointment you may telephone or call in at the surgery on weekdays 08:00 to 18:00 (Closed lunchtime 12:30 – 13:30).

You may also book some appointments online by following the link at the top of this page.

'On the Day Appointments' are opened at 08:00 each day. These appointments can only be made via the telephone or in person at reception. Appointments are with the next available doctor.

When all the 'On the Day' appointments have been filled, patients will either be triaged (see below for details about this service) or booked into the morning pool, if they need to see a doctor that day. Emergencies that arise in the afternoon will be triaged by the duty doctor.

Please remember that a routine appointment is for 10 minutes and for one person only. A pool appointment is for 5 minutes.

Triage Service

We have introduced a new triage service at the surgery. It has been proven to be beneficial in reducing waiting times for appointments.

The service operates three mornings a week. When there are no more available' on the day' appointments and patients still need to be seen, your details will be taken and passed onto the triage team for someone to call you back.

We would appreciate it if you could give reception some idea of your problem when you call so that we can ensure the correct clinician calls you back.

 

Chaperones/Intimate Examinations

You are entitled to ask or arrange for a chaperone to be present during intimate examinations. You may either choose to ask a friend or relative to be present or ask the practice to provide a chaperone. Please ask in advance if you wish the practice to provide a chaperone.

Interpreting & Translation

Both language interpreters and interpreters for the deaf are available. As the arrangements can take time to set up, appointments will need to be booked in advance.

Telephone Consultations

If you wish to speak to a doctor by phone we now have a number of telephone consultation appointments available 'on the day'.

Appointments are booked via reception and are for five minutes.

Our Lateness Policy

We recognise that it can occasionally be difficult to arrive on time for an appointment due to travelling difficulties.

However, if you are more than 10 minutes late you may not be able to be seen on that day and may be asked to make a new appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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